The following terms and conditions rule the member participation in the Miles&Smiles frequent flyer programme by Turkish Airlines on the EUROPE DELIVERY ( ) section.

It is the members’ responsibility to read, understand and follow all of the terms and conditions.

Reward Pricing

Please note that changes to the Miles&Smiles frequent flyer program and / or Shop&Miles Catalogue ( including the web site ) may occur at any time and without prior notification to the members. In this regard members are required to monitor the web site for any possible changes.

Reward pricing in Miles at the checkout is inclusive of all costs and fees ( including taxes and shipping ). Please note that International deliveries have different constituents such as custom expenses, taxes & duties all of which differ from country to country as well as the cargo delivery fees.

In countries where the official customs rule ( if applied ) asserts that additional fees be paid by the recipient, the responsibility falls onto the  part of the member and SHOP&MILES does not accept any responsibilities. Please note that in such cases ( where the member refuses to pay for the additional fees ) orders may not be  delivered to the recipient.

Changes in VAT and other fees will be reflected on the MILES and PRICE values. In this regard members are required to monitor the web site for any possible changes.

This programme is operated by Sanal Magaza ( BIGGLOYALTY ) and/or its local and global offices and / or business partners. Turkish Airlines and/or Sanal Magaza reserves the right to interpret and apply these terms and conditions to its sole discretion.

All items / rewards are limited by stocks. Sanal Magaza and/or its partners reserves the right to remove / add an item, or exchange an existing item with an alternative one or change the Mile / price value of any item, anytime. In case an item you’ve chosen is not in the stocks, Sanal Magaza and/or its partners reserves the right to cancel the order or send you an alternative item. There may be differences in the model / color / design of the items.

Sanal Mağaza can not be held responsible for typographic errors ( on product names, prices, properties ) or late updates. Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.

All orders are delivered to the particular country that is selected upon the entrance of the In other words, all items for which orders are placed must be delivered to the address within the particular country the member is the residence of. For instance, if you have chosen France upon the entrance then the destination address of the item must be within France, if Germany, then within Germany, etc.

Please note that choosing a wrong country that does not match with the address information results in a failed delivery which will NOT be refundable.

All items (unless otherwise stated) are delivered to your address by Cargo Courier companies. In this regard please fill in the address parts of your order form completely.

Sales Agreement (Mesafeli Satış Sözleşmesi) with the Terms and Conditions for orders are presented at check out on the web site and must be accepted to complete the redemption.

Order Placement in 3 Hours ( TOKEN TIME )

Order Placement MUST be completed in 3 hours. Please note that you must place your order within 3 hours once you have logged on to the web site with your Member ID and Password due to security reasons. If you remain longer than 3 hours on the web site and still try to place an order, the order shall be unsuccessful.

Please note that once your order is placed you are going to be given an order ID which will come on the page in front of you. Plus an e-mail that confirms the transaction has been completed with an order ID shall be sent to you.

Any one of those missing means that you could not place your order successfully. In that case you can send us an e-mail ( and inquire the status of your order.


All items / rewards come in under their individual producers’ / importers’ guarantees and warranty conditions. When you have received the item please read the conditions and the certificates of warranty carefully. You can always contact Shop&Miles Call Center to receive assistance.

Products cannot be ordered with any commercial purposes. Items dispatched by Sanal Magaza can not be exploited for any commercial purpose. In these cases, Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.

Reward Not Received

A reward not received must be submitted to the SHOP&MILES Customer Services team within 2 WEEKS from notification of the shipment. A full investigation will be performed, and an expedited delivery of a replacement reward will be arranged if proof of delivery is not confirmed.


All customers who shop at are deemed to have accepted the following warranty and return terms.

All products offered for sale are guaranteed by the manufacturer or authorized dealer against fabrication errors. Once
the product is delivered to the customer, the customer should contact the manufacturer or the authorized dealer if a problem occurs. All applications are evaluated in the light of the reports held by authorized technical services.

Order Returns and Cancellations

You may request to return the product you have purchased within 14 days from the day of delivery by sending an e-mail to or by calling 444 9 877 under the following conditions. Please do not return the product without contacting us and confirming.

  • Returns must be unused and in original box / packaging. All standard accessories must be shipped complete and undamaged.
  • During the product return process, the shipment receipt previously delivered with the product must be delivered to the cargo.
  • Return products must be sent to us via the same Cargo courier company that has brought the products.

In case the order is canceled; Miles / Money will be deposited to your account at the latest 1 month after the cancellation is finalized.

Return Policy for Special Products / Services

Digital codes and tickets cannot be canceled / refunded after placing an order.
Digital codes / vouchers are processed and dispatched 3 days after orders are placed in the system.

Once you have arrived intact the following products such as ELECTRONICS, MOBILE PHONES, COMPUTER etc.,please observe the following conditions if you would like to return them within 14 days.

For telephones, cameras, computers, portable and video electronic devices; the product and / or packaging package / package / gelatin of the product package must not be opened. The protection tape on the screen of the product should not be removed in any way. There must be no scratches, damages, liquid contact, etc. on the product display or any other part of the appliance. Otherwise, the return will not be accepted.

All kinds of Cosmetic Products and Personal Care Products, All kinds of software, All kinds of CPU (CPU) Program, DVD, VCD, CD and Cassette, Computer and Stationery consumables (toner, cartridge, ribbon, etc.) packing box / parcel / gelatin must be unopened and in no way unused. Otherwise, the return will not be accepted

All kinds of Hygienic products ( such as underwear or earphones ) cannot be returned in any way.

Products that may present a health hazard or are not to be reused after opening (such as any product that requires one-to-one contact with the body during use ) cannot be returned in any way.

Consumers' special wishes or products that are clearly prepared in accordance with their personal needs which are not suitable for return, are in danger of rapid deterioration or are likely to pass the expiry date cannot be returned.

All kinds of FOOD products cannot be returned in any way.

Periodicals such as newspapers and magazines cannot be returned in any way.

The products that their prices determined in the stock market or other organized markets (gold group) cannot be returned in any way.

In the case of defective products, you must first apply to the Authorized Technical Service of the respective manufacturer or importer. The applications you will make to our company will be evaluated in the light of the REPORTS that the Authorized Technical Services hold.


Gift Cards:

Merchant gift cards, prepaid debit cards, eBooks, and other instantaneous or cash-like rewards can not be returned or cancelled. In other words if the gift card is lost, stolen or damaged the value of the gift card can not be replaced or reimbursed. So please look after the Giftcard carefully and treat just like cash.


In case a member requests a return for an order placed at the end of the year (i.e. If an order is placed on 1st December 2019 and a return request is sent on 1st January 2020) Miles to be expired shall not be refunded to the member’s account.


Methods and Delivery Timeline

Merchandise orders are shipped within ten (10) to fifteen (15) business days, excluding local public holidays or postal/courier disruptions. Larger items ship via common carrier. Reference the "Freight Delivery" section for complete details. PO Box addresses should be included when submitting an order as the associated rewards will not be shipped. FPO/APO addresses should only be provided when ordering from a designated reward offering.

Change Shipping Address

Shipping address changes are not supported. The required shipping address must be entered during the check out process. Orders may be shipped to an address within the country associated with the reward offering. Allow additional delivery time for rural or remote communities.

Incorrect Shipping Address Information

In the event that a supplied address is not accepted by the supplier, or if the necessary order requirements as defined by the supplier are not provided, the Reward Provider’s Customer Service team will initiate contact to secure the correct information. If a response for the requested information is not provided within three (3) business days, the order will be cancelled.


Once your order is sent out from our warehouse, you will receive an e-mail from the cargo courier company that “You have a parcel coming” with the tracking number of your parcel. Please follow your parcel with this tracking number.

Delivery Address

Please give us only home or Office/work addresses. Please note that we are not going to be held responsible for orders that are addressed to ;

  •                      Hotels
  •                      Cargo agencies/branches
  •                      Airports




Please note that THY / SANALMAGAZA can not be held responsible for any inquiries that claim the order has not been delivered after 6 months from the day of order dispatchments.

Customer Services & Contact

Call Center: +90 444 9 877

We are here to help you between

09:00 – 18:00 on weekdays ISTANBUL time.



All travel products, services and experiences on the Shop&Miles Catalogue are operated and / or conducted by Biggtravel, Sanal Mağaza Inc

All products and services for sale must be booked through Biggtravel. Placing an order does not guarantee the availability of the product or service. Without the voucher, the facility is not obliged to service the customer.


All travel products, services, reservations and experiences are provided in accordance with the availability of the products which is solely in the control of the product / service suppliers such as Airlines, Hotels, Restaurants, Tour Organisers, etc

Airway transportation will be determined based on availability of airlines, aircraft routes and flight status.

Unless stated otherwise, all prices for hotel accommodations come in per person in a double room. Accomodation type ( Bed & Breakfast, Half Board, All Inclusive, etc. ) is stated along with the particular travel product / service. In a double room, a minimum of 2 person accomodation must be purchased.

Please carefully review the page of the relevant travel product included in the travel services

Compulsary travel insurance must be purchased seperately by the customers before the journey begins.

Specified Miles / Product Prices; It is not valid for public holidays, special occasions, semester breaks, holidays, Christmas, Christmas, local festivals, congresses and fairs.

In car rentals, the car rental company may apply minimum rental days during periods such as public holidays, special days, semester breaks, holidays, New Year's Eve, Christmas, local festivals, congresses and fairs.

Cancellation and / or change requests that may occur after final reservations are made and the service certificate (Voucher) is issued are processed only after the approval of the relevant airline or facility and the conditions and penal conditions of the relevant airline or facility are reflected to the members.

Sanal Mağaza and Biggtravel are the go between agencies / parties for the travel services provided by each particular supplier. In this regard, neither Sanal Mağaza and Biggtravel nor Turkish Airlines can be held responsible for the undesired situations that are not within their control such as airline or any vehicle delays, reservation cancellations, baggage losses, passport and visa problems, etc. In such cases no refund request would be met.

Sanal Mağaza and Biggtravel nor Turkish Airlines can be held responsible for for the undesired situations that are not within their control. Sanal Mağaza and Biggtravel are the go between agencies / parties for the travel services provided by each particular supplier. In this regard, supplier companies are responsible for the safety of all serviced products.

Customer accepts all the terms and conditions specified here.

Unless stated otherwise, all rooms are checked in earliest at 14:00 hours and checked out latest at 12:00 hours.

The hotel rooms are usually designed for 2 people, the added bed for the 3rd person may be smaller and less comfortable.

Customers are expected to be at the airport 3 hours before the take off for the international flights and 2 hours before the take off for the domestic flights.

The cost of any unused product or service will not be refunded.

Customer Services & Contact

Call Center: +90 444 9 877

We are here to help you between
09:00 – 18:00 on weekdays.